Terms and conditions
Updated: 23 October 2026
1. Who we are
These terms and conditions apply to orders placed through the VitaReliv online shop. Your contract is with:
Vitareliv LLC
1200 Valley W Dr, West Des Moines, IA 50266, United States
Email: contact@vitareliv.com
2. How your contract is formed
The products displayed in our shop are not a binding offer. By selecting the order button at the end of checkout, you make a binding offer to buy. We will then email you to acknowledge receipt of your order. The contract is formed when we accept your order, at the latest when we send your dispatch confirmation by email.
You can review your details and correct any errors before submitting your order.
3. Language and order records
The contract is concluded in English. We keep a record of your order and email you the order details. You can read and save these terms at any time on this page.
4. Prices and delivery charges
Prices are displayed in pounds sterling (£). Delivery is free. Any applicable charges are shown before you submit your order. Please see our delivery information for further details.
5. Payment
You can pay using the payment methods displayed at checkout.
6. Delivery
We deliver to the United Kingdom. Delivery times and further details are available on our delivery page.
7. Ownership
The goods remain our property until they have been paid for in full.
8. Cancellation and returns
You have a statutory 14-day right to cancel qualifying online purchases. We also offer a voluntary returns period of 30 days from receipt. Please see our cancellation and returns policy for full details. Your statutory rights are unaffected.
9. Faulty goods
Your statutory rights apply if goods are faulty, not as described or not fit for purpose. If there is a problem with your goods, please email us.
10. Product use
VitaReliv products do not replace medical advice or treatment. If you have symptoms or a medical condition, please speak to your GP or physiotherapist before use.
11. Dispute resolution
We are not obliged or willing to take part in alternative dispute resolution proceedings before a consumer dispute resolution body. This does not affect your statutory rights.